Delivery Policy
A legal opinion
The explanations and information provided on this page are only general and high-level explanations and information on how to draft your own delivery policy document. You should not consider this article as legal advice or a recommendation on what you should do, as we cannot know in advance what specific delivery policies you will want to establish between your business and your customers. We recommend that you seek legal advice to help you understand and create your own delivery policy.
Delivery Policy - The Basics
That said, a delivery policy is a legally binding document that aims to establish the legal relationship between you and your customers. It provides the legal framework for outlining your obligations to your customers, as well as addressing the various possible scenarios and what happens in each case.
A delivery policy is a good practice and benefits both you and your customers. Your customers benefit from knowing what to expect from your service. You benefit because people are more likely to shop with you if you have a clear delivery policy, as there will be no questions about your delivery times or processes.
What to include in the delivery policy
In general, a delivery policy often addresses these types of issues: order processing time, delivery costs, different national and international delivery solutions, potential service interruptions, and much more.